Effective Interpreter Services in Healthcare Organizations
Studies show that quality service delivery and provision of safety are critical in all healthcare organizations. Quality healthcare is defined as one that aims at improving the living standards of individuals through access to quality medical and other health services in caregiving institutions. For this to happen, the services offered ought to be consistent with the expectations and the regulations of the profession. The medical institution in the country underscores the fact that to err is human and is always common in healthcare institutions, irrespective of the size and the place.
Healthcare institutions are likely to go against the established standards and regulations mainly because of faulty systems and processes, meaning that it is not the wish of any professional to commit any mistake. Based on this, some of the known measures should be taken to ensure that the interpreter services utilized in all healthcare organizations in the country are available and highly effective to achieve their major role, as far as the provision of competent services is concerned. In this regard, the management has to involve itself in any program or project effectively.
It is noted that strong and promising leadership support is needed if any healthcare organization is to achieve its desired role. The management is capable of coming up with some of the ways of resolving issues related to leadership and management when it is given a chance to take part in a project as a major stakeholder. Another step to be taken is coming up with ways of ensuring consistent commitment within the organization, which enables incessant quality perfection, as well as visibility.
The research conducted proved that the provision of competent healthcare services is an extensive process that entails the involvement of all stakeholders. In particular, the management has to be responsive to the wishes and desires of employees, who would, in turn, play a role in ensuring that the organizational goals and objectives are achieved in the most competent way. Even though the organization might be committed to change and quality improvement, employees might decide not to follow the established regulations mainly because of poor communication and unproductive organizational relationships. Therefore, the research conducted proved that any healthcare organization wishing to embrace culturally competent healthcare services must first start by changing people’s perceptions. The culture of the organization plays a role in ensuring that a policy is adopted, meaning that institutionalizing it would improve the commitment of various stakeholders towards culturally competent healthcare.
The healthcare professional has to employ certain strategies if he or she is to be successful in offering healthcare services that are culturally competent. One of the strategies to be employed in measuring the quality offered through observing the existing structures, the processes, and the results of any policy. For a culturally competent service to be offered, adequate resources ought to be available. Additionally, it is the role of the healthcare professional to borrow the ideas of great management scholars, such as Deming, who talked extensively about total quality management if they are to achieve great results.
The strategy employed by Deming promotes constancy of purpose, as well as a systematic review of steps as far as realization of the better results is concerned. Based on this, a healthcare professional will insist on the development of teams within various departments, employ critical thinking skills, and change the organizational culture to reflect the needs of all clients.